Patients Residents & Families

Information, access, and privacy

Bruyère keeps three types of information:

    1. health information
    2. general records
    3. personal information

Privacy and access to this information is regulated by specific laws in the Province of Ontario.


Health information

Ontario’s Personal Health Information Protection Act (PHIPA) sets the legal requirements for the collection, use and disclosure of personal health information. Bruyère is committed to keeping your information safe and confidential. We respect your right to access or request a correction to your health information. You may withdraw your consent for the collection, use and disclosure of your personal health information at any time.

You or your legal representatives can access your health information. To do this, you need to sign an authorization in the presence of a Bruyère staff member.


Contact the Health records department at 613-562-6262 ext. 1216 or HealthRecords@bruyere.org to request access to your personal health information.


General records

Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), allows the public to request access to records which came into the control of Bruyère on or after January 1, 2007.

The Access to Information section of our website at bruyere.org gives more information and a list of records (Directory of Records) kept by Bruyère. Some corporate records are published on the Public Reporting section of our website.

Personal information

FIPPA also protects your personal information. You can ask to access or to correct your personal information by completing an Access/Correction Request form available on our website at bruyere.org. The website also includes a list of data banks that may contain personal information.