Patients Residents & Families

Essential Care Partner program 


At Bruyère, we recognize the important role family members and loved ones play in the health and well-being of our patients and residents.


The creation of the Essential Care Partner program (formally Designated Care Partner program) was made possible with the help and guidance of the Change Foundation and the Ontario Caregiver Organization's Partners in Care Toolkit.  


What are Essential Care Partners?

Loved ones and patient hands holding each other over a hospital blanket

Essential Care Partners are family, friends, or loved ones of patients and residents who provide critical and ongoing personal, social, psychological, emotional and physical support to patients and residents.

These individuals provide care, for patients and residents in need of support due to frailty, illness, chronic illness, disability, or end of life circumstances.

Essential Care Partners are considered an integral part of the care team and can enter our campuses at all times – including during an outbreak (subject to Public Health or Ministry of Long-Term Care orders).

What are the roles and responsibilities of an Essential Care Partner?

A Essential Care Partner’s role may include:

    • Supporting a patient or resident’s physical care, mental and emotional well-being;
    • Providing assistance with meals, mobility or personal care;
    • Providing communication assistance with hearing, visual, speech, cognitive, intellectual or memory impairment;
    • Assisting persons with disabilities;
    • Supporting decision making; and
    • Supporting discharge and discharge planning after an inpatient stay.


How are Essential Care Partners selected?

Patients/residents or their substitute decision maker can determine who they would like to designate as their Essential Care Partner. This can include a substitute decision maker, a loved one, a friend, or other support person of the patient’s or resident’s choosing.

Essential Care Partners must be 18 years of age and older and commit to acting in the role for a minimum of five hours per week.

These individuals must respect all public health orders and personal protective equipment requirements on our campuses in order to reduce the risk of contracting or spreading COVID-19.

Essential Care Partners are required to complete an orientation and training session prior to beginning their role.


How to become an Essential Care Partner

For a Resident in Long-Term Care

Please contact ecp@bruyere.org or call 613-562-6262, extension 1385 to inquire about the Essential Care Partner program on our campuses.

For a Patient in one of Bruyère’s hospital programs

Step 1: Completing this online registration form here.

You will receive an automated email confirming that your registration request has been submitted.

Step 2: A member of our team will contact you via email when your registration request is approved and provide a date and time for your in-person orientation.

Step 3: Ahead of your in-person orientation, you will need to complete this online learning module that will be sent to you via email.


Step 4: In advance of your first visit, we ask that you show proof of vaccination for COVID-19.  


We look forward to welcoming you to our Essential Care Partner Program.

For any questions on this process, please contact ecp@bruyere.org or call 613-562-6262, extension 1385.


For a patient at Greystone Village Transitional Care Unit

Please contact Pushpavani Bonigala at pbonigala@bayshore.ca or 343-576-5322.