Personal items and valuables
Bruyère has security measures in place for your safety and we kindly ask that you leave your valuables at home.
Bruyère is not responsible for lost or missing personal items. These include but are not limited to items like glasses, dentures, jewelry, and hearing aids.
Connected Care Patient Portal
When you arrive, you may be asked whether you would like to register for the
Connected Care Patient Portal.
The Connected Care Patient Portal is an online tool that gives you the ability to see your health records 24/7, no matter where you are.
Your account will allow you to see:
- Lab results and medical reports
- Medications prescribed at discharge
- Visit and appointment history
- Dates of scheduled appointments
Your personal information and health records will remain secure and only accessible to yourself and anyone you choose to give access to.
For more information on the portal, speak with a staff member or visit www.bruyere.org/en/ConnectedCare.
Laundry
Washers and dryers are located at each site and can be used by patients and family members at no cost. Staff members do not help with laundering patient belongings.
If unable to do their own laundry, patients at Bruyère Health Saint-Vincent Hospital can have their laundry sent out every Monday for a cost.
Hair salons
Hairstyling, manicures, and waxing services are available to all patients at each hospital at a reasonable cost. Unit staff members are happy to make an appointment for you.
For family and friends who wish to treat a loved one, gift certificates are available. Payment options include advance payment at the Financial services – Clients department or in person at the appointment.
Bruyère Health Élisabeth-Bruyère Hospital Salon Tel.: 613-562-6262, ext. 1044
Located in the basement
Bruyère Health Saint-Vincent Hospital Salon Tel.: 613-562-6262, ext. 2256
Located on the main floor
Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.
Cafeteria
A cafeteria is located on the main floor at Bruyère Health Saint-Vincent Hospital. The menu features a variety of healthy food options such as homemade soups, sandwiches, salads, and daily specials.
Bruyère Health Saint-Vincent Hospital
Weekdays: 11 a.m. to 2 p.m.
Weekend: Closed
The Bruyère Health Élisabeth-Bruyère Hospital cafeteria is closed permanently.
Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.
Boutique
Boutiques are centrally located on the ground floor at Bruyère Health Élisabeth-Bruyère Hospital and Bruyère Health Saint-Vincent Hospital. The boutiques offer an assortment of food and beverages, magazines and newspapers, gifts and gift bags, cards, books, candy, flowers, toiletries, stamps, lottery, calling cards, dry cleaning services, and much more!
Bruyère Health Élisabeth-Bruyère Hospital
Weekdays: 7:45 a.m. – 3:15 p.m.
Weekends: Closed
Bruyère Health Saint-Vincent Hospital
Weekdays: 9:30 a.m - 3:15 p.m.
Weekends: Closed
Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.
Meals
Bruyère offers balanced meals based on Canada’s Food Guide.
Palliative care patients eat in their own room and may be assisted by a palliative care volunteer. If the patient is mobile, families can also bring them to the unit’s dining and family rooms for their meals.
At Bruyère Health Élisabeth-Bruyère Hospital, rehabilitation patients eat in the dining room, which is subject to change depending on infection prevention and control measures in place as a result of any outbreaks of infectious diseases.
Breakfast: 8 a.m - 9 a.m.
Lunch: 12 p.m. noon - 1 p.m.
Dinner: 5 p.m. - 6 p.m.
At Bruyère Health Saint-Vincent Hospital, patients eat in their own room.
Breakfast: 7:30 a.m - 8 a.m.
Lunch: 11:30 a.m - 12 p.m. noon
Dinner: 4:30 p.m. - 5:00 p.m.
Please let a nurse know if you have food allergies or special food preferences, and they will communicate it with the ward clerk and/or dietician.
Authorized leave
Going home is an important part of your rehabilitation and discharge plan. Physician authorization is required for all leave requests. Please provide 48 hours notice so we can prepare your medications.
Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.
Pets
Bruyère recognizes the therapeutic benefits that animal friends can bring to patients. In fact, some of our programs include pet therapy. Fully immunized housebroken cats and dogs are welcome in patient rooms.
While on Bruyère property, visiting pets must be on a leash and under control. Please check with your clinical manager before bringing in your pet to the hospital.
Please note that this may change, and pets may not be allowed in our hospitals as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.
Visiting information and hours
Bruyère recognizes the benefits of visits from family members and friends for a patient’s well-being.
At
Bruyère Health Élisabeth-Bruyère Hospital, please use the main entrance (43 Bruyère Street) between 6:30 p.m. and 6:50 a.m. as the doors from the parking lot entrance at 75 Bruyère Street are locked.
At
Bruyère Health Saint-Vincent Hospital, please use the main entrance (60 Cambridge Street North) between 8 p.m. and 6:50 a.m. as the doors from the parking lot on Primrose Street are locked.
The main entrances to both hospitals are locked for security reasons between 9 p.m. and 6:50 a.m. To enter during these hours:
- Use the intercom system located at the doorway to the main entrance to announce your arrival.
- Enter the hospital and sign in at the Telecommunications desk to receive a temporary visitor card.
- Return the visitor card to the Telecommunications desk upon leaving the hospital.
- Call the Telecommunications desk at 613-562-6262 if you experience difficulties with entry to the hospital.
To provide a quiet and restful environment for all our patients, everyone on Bruyère premises is asked to respect quiet hours, between 9 p.m. and 6 a.m.
Visits may be interrupted to protect the privacy of other patients, maintain safety/security or for infection prevention or control purposes. Children under 14 must be supervised by an adult other than the patient
Designated Care Partner program
Designated Care Partners are family, friends, or loved ones who provide critical and ongoing personal, social, psychological, emotional, and physical support to patients. Designated Care Partners can visit their loved ones on our sites at all times after their training is complete, even during outbreaks of infectious diseases.
For more information on this program and how you can qualify, please speak to a staff member or visit:
bruyere.org/en/Designated_care_partner.
Patient and Family Advisory Committee for Hospital Programs
The Patient and Family Advisory Committee (PFAC) allows you to incorporate your voice and perspectives in the planning, delivery and evaluation of health care and quality initiatives at Bruyère hospitals.
This committee is open to patients and their families who are currently admitted or to those who have had a recent experience of being a patient or family member of a patient. Patient and families from both our hospital sites, Saint-Vincent and Élisabeth Bruyère, are welcome to participate.
If you are interested in joining PFAC, please contact us at 613-562-6262 ext.1051 or
clientrelations@bruyere.org.