Patients Residents & Families

Connected Care Patient Portal

Your health information in the palm of your hand

The Connected Care Patient Portal is an online tool that gives you the ability to see your health records – 24/7, no matter where you are.

Your account will allow you to:

See lab results and medical reports
Medications prescribed at discharge
Visit and appointment history
Dates of scheduled appointments

Your personal information and health records will remain secure, and only accessible to yourself and anyone you choose to give access to.

Are you a patient who would like to access the Connected Care Patient Portal?

To register, go to CHAMP or speak to a member of our team when you visit Bruyère.

* Please note that Connected Care is only available for patients of our hospital programs. This is not available to patients of the Family Medicine Centre and Primrose Clinic or to long-term care residents.*

Do you already have an account?

Log into the Connected Care Patient Portal directly, and enter your username and password.

You can also access your health records via Apple Health on your iPhone.

General Frequently Asked Questions

How do I register?

Go to CHAMP or speak to a member of our team when you visit Bruyère who will sign you up for the Patient Portal. You will be asked to provide a personal e-mail address to be registered, and must complete the registration process by following the steps in the confirmation email you will receive, within 14 days.

How do I log in?

If you've signed up for Connected Care, you will receive a confirmation email within 48 hours that will provide details on how to confirm your account.

The link will expire in 14 days of the receipt of the email.

To log in, you will need to visit Connected Care and enter your username and password.

If you have forgotten either, use the prompts on the log in page to reset your account – this will require access to the email you have linked to the account.

How do I access the Connected Care Patient Portal?

You can access the Connected Care Patient Portal in several ways:

Downloading the mobile Patient Portal app, MHealth, and using the Portal Name: Connected Care
Logging in through the web-based platform on your laptop or computer
Logging in through the web-based platform on your phone or tablet

Who can I contact for support?

You can reach the Connected Care support team by email at ConnectedCare@MyChamp.ca or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).

What is CHAMP and Connected Care?

The Champlain Association of Meditech Partners (CHAMP) is the group of hospitals in the Champlain Local Health Integration Network – which includes the Ottawa Region - that use the Meditech healthcare information system for electronic patient charts.

This partnership includes:

Arnprior Regional Health
Bruyère
Carleton Place & District Memorial Hospital
Glengarry Memorial Hospital
Hôpital Montfort
Queensway Carleton Hospital

Connected Care is the name of the project that is bringing the Patient Portal to patients at the CHAMP hospitals.

Access your health records on iPhone

Using your iPhone, you can access your health record via the Apple Health app using your existing Connected Care Patient Portal account login. Using this integration, you will have the ability to see your health records – 24/7, no matter where you are. You will be able to see:

Test results,
Medications prescribed at discharge, and
Visit summaries

Viewing the Connected Care Patient Portal through Apple Health is completely voluntary.

Health Records on iPhone was designed to protect patients’ privacy through a direct, encrypted connection between the user’s device and the health care organization. Downloaded health records data is stored on-device and encrypted with the user’s passcode, Touch ID or Face ID.

If you would like to set up this integration, follow the steps outlined in this short video tutorial.

Apple integration Frequently Asked Questions

Can I access my Connected Care Patient Portal account to access my records through the Health app?

Yes, the Apple integration is available today from your iPhone or other iOS device with the Health app.

Do I need a Connected Care Patient Portal account to access my records on the Health app?

Yes, users must be enrolled in the Connected Care Patient Portal to benefit from the integration of Health Records in the Health app.

How can I be sure my personal health information is secured?

Health Records on iPhone was designed to protect patients’ privacy through a direct, encrypted connection between the user’s iPhone and the health care organization. Downloaded health records data is stored on-device and encrypted with the user’s iPhone passcode, Touch ID or Face ID.

Is this only available for Apple users, or will Android devices have the same capacity?

The integration of the Connected Care Patient Portal is only available with the Health app at the moment. When this becomes available on Android devices, we will inform our clientele.

Will I see everything that I find in the Connected Care Patient Portal within the Health app?

The Health Records provided through the Health app is an extension of the Connected Care Patient Portal, not a replacement. You will be able to see key health information from your health records, such as lab results, prescribed medications at discharge, immunizations, and procedures performed such as Diagnostic Imaging tests, visit summaries and surgical procedures. Reports and upcoming appointments are not viewable within the Health app.