Patients Residents & Families

Client relations

Bruyère takes your feedback and concerns seriously. If you have concerns about your care, please speak to your nurse or clinical manager, who will work with you to resolve the issue.

If you need more information or support, you can contact the client relations advisor. Our client relations advisor provides a safe and welcoming place for patients and their families who want to make comments, express concerns, file a complaint or give praise related to a hospital stay. Your concerns will be heard in a confidential, courteous, and respectful manner.

Client Relations Advisor:

Marie-Eve Pinard

43 Bruyère St., Ottawa, ON, K1N 5C8

613-562-6262, ext. 1051


Once your concern has been received, you can expect to hear back from the person responsible within five working days with the results of their investigation or an update if the investigation is ongoing.